Welcome to SummerElvesStore.com! We are committed to providing you with a pleasant shopping experience. If you are not satisfied with your purchase, please refer to the refund terms below to understand our refund policy and process.

  1. Refund Policy
    We want you to be satisfied with your purchase. If you need to request a refund, please ensure that the following conditions are met:

Application Deadline: Return requests must be made within 30 days of receiving the product.

Item Condition: Returned items must be unused, unwashed, and with original tags and packaging.

  1. Request a Refund
    To request a refund, please follow the steps below:

Contact Customer Service: Contact our customer service team at tericknelson@summerelvesstore.com with your order number and reason for return.
Return Label: Once your return request is approved, we will send you a return label and further return instructions.
Returning the item: Follow the instructions to return the item to our designated return address.

  1. Refund Processing
    Processing Time: Refund requests will be processed within 7-10 business days of receiving the return.
    Refund Method: Refunds will be made to the original payment method. Please note that bank processing times may vary and there may be a delay in the time it takes for your refund to be credited to your account.
  2. Items Not Eligible for Returns
    The following items are generally not eligible for return:

Items that are on sale, on special, or on promotion.

Perishable items such as personal care products, lingerie, swimwear, etc.

Ordered or custom-made items.

  1. Shipping and Other Expenses
    Return shipping is usually paid by the customer unless the item is defective or sent incorrectly. If the return is due to us sending the wrong item or the item has quality issues, we will pay for the return shipping.
  2. Refund Disputes
    If you have any disputes or questions about the processing of a refund, please contact us at tericknelson@summerelvesstore.com. We will do our best to resolve your issue.
  3. Updates to Terms
    We may update these refund terms from time to time. Please check back regularly to ensure you are aware of the latest refund policy.

Thank you for choosing SummerElvesStore.com! If you have any questions or need further assistance, please feel free to contact us and we will be happy to help you.